Service Description
Orders and Inquiry
The SIMBAD Team believes in putting customers at the heart of verything we do. With our unwavering commitment to providing exceptional service, we take a personal approach to ensure that each and every customer receives the attention and care they deserve. Our philosophy revolves around placing the customer experience at the forefront, tailoring our services to meet their unique needs and preferences. From the moment you engage with us, you’ll notice our dedication to excellence, from the quality of our products to the responsiveness of our support team
Requests
Quasar can be contacted at contact_simbad@quasarsr.com for any enquires related to SIMBAD products and applications. Include your contact details and we will contact you back to arrange a meeting to assess the feasibility of your request.
Pricing and Revenue
Due to the nature of the products and applications developed, combined with the number of users and their needs, makes us feel that’s its fairer on the users to keep an adaptable pricing system. We will discuss with potential clients, based on their needs, what is the best price scheme that will suit us both.
We also contemplate revenue through participation in R&D projects at National or European level. We have ample experience participating and managing large consortium at both levels, working together with public and private bodies.
Revenue through participation in Pilot projects is also an option we offer. This gives clients the opportunity to test the products and gives us the chance to tailor the application to the user’s needs.
Unforeseen Circumstances
Quasar personnel are committed to our customers and believe that the key to success is by working towards building a good reputation and to establish long term relationships with our customers and clients.
SIMBAD products are mainly derived from Sentinel images obtained directly from the Copernicus Open Access Hub. Quasar believes that our work and knowledge is of the highest quality, and we will work to overcome any unforeseen circumstances that could prevent us from delivering high-quality SIMBAD products to our customers. But most of all, we believe in treating our customers with respect and good faith. In the event of unforeseen circumstances, we will analyze the impact and work together with our customers to provide the best solution for mitigation.
Helpdesk
Quasar can be contacted at helpdesk_simbad@quasarsr.com for any enquires about purchased SIMBAD products and applications. We will contact you within 2 working days.
